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Privacy Notice

Thermo Engine Supply ("TES") is committed to protecting the privacy of visitors to its website. TES has implemented technical, administrative, and physical measures to safeguard any personal information that we may collect.

This TES website, including any sub-site accessible through the homepage, is operated by TES (collectively, the "Site"). This privacy notice applies to this Site only. Other TES websites will have separate privacy notices. This Site is intended for visitors who are at least 18 years of age. TES does not knowingly solicit information from, or market products or services to, children. If you are under the age of 18, do not enter your personal information on this Site or any other TES website.

What personal information does TES collect?

TES monitors user traffic patterns throughout the Site according to a user's domain name, browser type, date and time of access, and pages viewed. Our web servers collect the domain names but not the e-mail addresses of visitors. This information is collected in order to measure the number of visitors to our Site and to determine which areas of the Site users find useful based upon the amount of traffic to particular areas. TES uses this information to enhance users' experience at the Site and to better prepare future content based on the interests of users.

To use our Site, you must register. If you register, TES will require that you provide your name, title, company name, address, email information, telephone number. You will not be able to register without providing that information. You may choose to provide your credit card payment information, but you may register without providing your credit card payment information. If you choose not to provide your credit card payment information, you will be unable to make a purchase from the Site.

If you email us through the "Contact Us" link on this Site, we ask you for information such as your name and email address so we can respond to your questions and comments. You may choose to provide additional information that we request as well.

How does TES use the personal information it collects?

Any personal information collected will only be used to:

  • provide the information, item, or service you have requested;
  • communicate with you about products, services, and events related to TES;
  • fulfill and manage purchases, orders, payments, returns/exchanges for our products and services;
  •  respond to a "contact us" inquiry;
  • improve our products, services, and websites, including the Site;
  • inquire about your views through surveys;
  • verify your identity to ensure security for one of the other purposes listed here;
  • ensure or enhance the security of TES's electronic systems;
  • protect against fraud; and
  • Conduct investigations to ensure compliance with, and comply with, legal obligations.

TES may combine the data that you provide with other data that it possesses to accomplish any of the tasks above.

Because TES is part of a global company with locations in many different countries, we will transfer your personal information to the United States and we may transfer your information from one legal entity to another or from one country to another, in order to accomplish purposes listed above. We will transfer your personal information consistent with applicable legal requirements and only to the extent necessary. If you do not want your information transferred to other legal entities or transnationally, including to countries that may not have been deemed “adequate” by the European Union, please do not provide us with your personal information. If you choose to provide us with your personal information, we will treat that action as consent to transferring your personal information to other companies and other countries as described in this notice.

Does TES use your personal information to contact you?

TES may use the personal information you provide to contact you about new products, promotions, special offers, and other information which may be of interest to you. If you prefer not to receive such communications, please use the "unsubscribe" function within the Site or let us know by sending an email to [email protected]. Also, TES will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe.

Does TES share the information it collects with any third parties?

TES will not sell or otherwise share your personal information outside the TES family of companies, including to United Technologies Corporation, which is TES's ultimate parent company, and to other affiliates within the United Technology Corporation family of companies, except to:

  • Service providers TES has retained to perform services on our behalf. TES will only share your personal information with service providers with whom TES has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
  • comply with legal obligations, including if we are required to do so by law, in response to a legitimate legal request from law enforcement authorities or other government regulators;
  • investigate suspected or actual illegal activity;
  • prevent physical harm or financial loss; or
  • support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).

Third party payment processors

TES uses Authorize.net to assist it in processing your personally identifiable credit and debit card payment information securely. Authorize.net’s use of your personal information is governed by its privacy policies found on its website http://www.authorize.net/ which may or may not contain privacy protections as protective as this privacy policy. 

How does TES use cookies or other tracking technologies?

TES may use cookies on this Site. Cookies are small text files sent to and stored on users' computers that allow websites to recognize repeat users, facilitate users' access to sites, and allow sites to compile aggregate data that will allow content improvements. Cookies do not damage users' computers or files. If you do not want cookies to be accessible by this Site or any other TES website, you should adjust the settings on your browser program to deny or disable the use of cookies. With cookies, the information that we collect and share is anonymous and not personally identifiable.

How can you access, correct, or change your personal information?

TES allows users to access, correct, or change information submitted to TES or to report problems with the Site or to pose questions or concerns by sending an email to [email protected]. You should use the same contact information to revoke consent to our continued use of your personal information.

If you make a request to review a copy of your personal information, TES will require proof of identity to ensure that we are protecting your privacy in responding to access requests. Additionally, applicable law may permit TES to charge you a nominal sum in order to cover administrative costs in responding to your request.

What should you understand about the third party links that may appear on this Site?

In some instances, TES may provide links to non-TES controlled websites. However, TES does not control such third-party websites, and cannot be responsible for the content or the privacy practices employed by other sites.

What additional information should Site users in California know?

Annually California residents may request and obtain information that TES shared with other businesses for their own direct marketing use within the prior calendar year (as defined by California's "Shine the Light Law"). If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which TES shared this information in the immediately preceding calendar year. To obtain this information, please send an email message to [email protected] with "California Shine the Light Privacy Request" in the subject line as well as in the body of your message.

How might TES change this notice?

As TES expands and improves this Site, we may need to update this notice. This notice may be modified from time to time without prior notification. We encourage you to review this notice on a regular basis for any changes. Substantive changes will be identified at the top of the notice.

How can you contact TES?

If you have any comments or questions or if there are other things we can do to maximize the value of this Site to you, please email [email protected]. If you have questions about TES's privacy practices general, please email [email protected].